'Socio-technical research to inform policy making for clean, efficient and secure energy transitions'

The User-Centred Energy Systems mission is to provide evidence from socio-technical research on the design, social acceptance and usability of clean energy technologies to inform policy making for clean, efficient and secure energy transitions.




Strategic Plan

UsersTCP’s Vision

To be the world-leading international collaboration platform for policy-relevant socio-technical research on user-centred energy systems.

UsersTCP’s Mission

To provide evidence from socio-technical research on energy use and production, to inform policy making for clean, efficient and secure energy transitions. 

Strategic Context

The energy sector is undergoing an unprecedented period of change. The environmental imperative to decarbonise requires a rapid increase in demand-side energy efficiency, alongside growth of intermittent distributed renewable generation at the grid edge, placing energy in the heart of communities. Simultaneously, digitalisation is changing wider social expectations of service, value and usability. These social and environmental forces are turning the energy system inside out, making it imperative that technology designers and policy makers properly understand how people permit, adopt and use new energy technologies.

People use technologies to convert energy into the services they want. To do this, technologies need to be useable – and their services must satisfy users’ needs. Poorly designed technologies throughout the supply chain (hardware, software and business models) that are not used as intended, and do not satisfy user needs lead to ‘performance gaps’ which are both energy and economically inefficient. Policies that do not take account of user behaviour hold back the energy transition. Adopting a ‘systems perspective’ makes people—technology designers, policy makers, intermediaries and end users—as integral as hardware and software to delivering an energy system that meets our wider social, environmental and economic goals. This ‘socio-technical’ approach is core to the User-Centred Energy Systems TCP.

Rationale for the UsersTCP and its role in the IEA Energy Technology Network

There is a need both for better understanding of the role of users within energy systems, and for this understanding to be bought together with expertise in technologies to accelerate the energy transition. The IEA Technology Collaboration Programme comprises over 6000 technology experts – complementing this expertise, the UsersTCP provides a home for international networks of social researchers, economists, political scientists and policy makers to work collaboratively on policy-relevant sociotechnical energy issues. The objectives for 2020-2025 focus on areas where user choices and actions play a large role in determining both the variability and overall level of power and energy use. 

Objectives for 2020-2025

  • Provide impartial, reliable and authoritative research, guidelines and recommended practices to policy/decision makers and implementers based on international evidence.
  • Establish at least four international networks of expertise on socio-technical aspects of energy use.
  • To work with other TCPs to provide multi-disciplinary research on key energy transition topics. 

A set of actions

The UsersTCP’s Annexes are the delivery mechanisms of our Strategy. The following set of actions contains Annexes that the Users TCP will undertake and other likely topics of future work.

Information provision: The role of digitalisation in socio-technical systems change 

  • Developing a common framework for creating the social licence to operate in automated consumer-centred flexibility markets through the Social Licence to Automate Annex
  • Leading global knowledge sharing through the Global Observatory on Community Self-Consumption and Peer-to-Peer Energy Trading 

Interfaces design: The role of design in socio-technical systems change

  • Potentially undertaking new work on energy technology interface design and usability for key end user technologies such as heating and cooling.

Behaviour change: The users’ response to the changing energy system

  • Applying the TCP’s Behaviour Changer framework in hard to reach sectors of the community, for example within fuel poor households and small businesses through the Hard-to-Reach Energy Consumers Annex
  • Enabling the sharing of expertise between government behavioural insights practitioners through the Energy-sector Behavioural Insights Platform

Systems change: The systems’ response to the changing expectations of the user 

  • Fostering the uptake of energy services through comparative analysis and training on successful business models through the Business Model Strategies Annex 
  • Setting out the regulatory conditions for energy efficiency interventions to be rewarded in future energy markets in which performance can be more accurately measured
  • Potentially undertaking new work on systems change, social innovation and energy transitions

Developing the UsersTCP’s networks of socio-technical expertise will enable us to collaborate on multi-disciplinary projects with other TCPs focussed on technologies. We will seek to work with ISGAN on the digitalisation related Annexes and with other TCPs where appropriate.

The User-Centred Energy Systems Academy will build upon the success of the DSMUniversity, providing a valuable dissemination tool for this and other TCPs, as well as the broader international energy community. 

The UsersTCP is fully resourced to take forward the planned work programme. It is adopting a more strongly member country led model for initiation of new Annexes and strategic development of the TCP. It is actively recruiting new members – focussing on countries and sponsors that could make a significant contribution to Annexes and bring in new ideas. We will work with the IEA Secretariat to identifying new opportunities to collaborate both within and beyond the IEA community.

Executive Committee


UsersTCP Executive Committee


David Shipworth

Vice Chair

Even Bjørnstad

TCP Operating Agent

Samuel Thomas

IEA Desk Officer
Jeremy Sung

AustraliaPrimaryTony FulleloveMonash University
30 Research Way
Clayton, Victoria 3800
+61 439 754 024
AustraliaAlternateIain McGillSchool of Electrical Engineering and Telecommunications and Centre for Energy and Environmental Markets
Rm 316, Tyree Energy Technology Building (TETB)
UNSW Sydney
NSW 2052
+61 (2) 9385 4920
AustriaPrimaryMaria Bürgermeister-MährAustrian Research Promotion Agency (FFG)
Sensengasse 1
A-1090 Vienna
AustriaAlternateSabine MitterRepublic of Austria Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)
BelgiumPrimaryFrançois BrasseurAttaché, Federal Public Service Economy, SPF Economie
North Gate III
Bd du Roi Albert II, 16
B-1000 Brussels
+32 2 277 98 52
BelgiumAlternateGeert DeconinckKU Leuven – ESAT/Electa
CanadaPrimaryAbla HannaOffice of Energy Efficiency
Natural Resources Canada
FinlandPrimaryJussi MäkeläSenior Advisor
Business Finland
Kalevantie 2
33100 Tampere
+358 50 395 5166
IndiaPrimaryAbhay BakreBureau of Energy Efficiency, Government of India, Director General
4th Floor, Sewa Bhawan
R.K. Puram, Sector 4
New Delhi-110066
IndiaAlternateArijit SenguptaBureau of Energy Efficiency, Government of India, Director General
4th Floor, Sewa Bhawan
R.K. Puram, Sector 4
New Delhi-110066
IrelandPrimaryJosephine MaguireSustainable Energy Authority
3 Park Place, Upper Hatch Street, Dublin 2
+353 (0) 1808 2088
IrelandAlternateJim ScheerSustainable Energy Authority
3 Park Place, Upper Hatch Street, Dublin 2
ItalyPrimarySimone MaggioreRicerca sul Sistema Energetico (RSE S.p.A.)
Power Systems Economics Transmission
Via Rubattino, 54
20134 Milano
+39 2 3992 5238
ItalyAlternateMarco BorgarelloRicerca sul Sistema Energetico (RSE S.p.A.)
Power Systems Economics Transmission
Via Rubattino, 54
20134 Milano.
KoreaPrimaryKwangon Kim (Kevin)Korea Energy Agency (KEA)
388 Poeun-Daero, Suji-Gu, Yongin-Si, Gyeonggi-Do 16842
KoreaAlternateEunbin ChoiKorea Energy Agency (KEA)
Demand Side Management Policy Division/Policy Team, Team Manager
388 Poeun-Daero, Suji-Gu, Yongin-Si, Gyeonggi-Do 16842
NetherlandsPrimaryGerdien de WegerNetherlands Enterprise Agency Manager, Energy and Climate Cooperation Europe
Croeslaan 15
P.O. Box 8242
3521 BJ Utrecht
+31 88 042 42 42
NetherlandsAlternateHarry VreulsNetherlands Enterprise Agency Manager, Energy and Climate Cooperation Europe
Croeslaan 15
P.O. Box 8242
3521 BJ Utrecht
New ZealandPrimaryMarcos PelenurEnergy Efficiency and Conservation Authoritymarcos.pelenur@eeca govt.nz
NorwayPrimaryEven BjørnstadENOVA SF
Postboks 5700 Torgarden
N-7437 Trondheim
+47 73 19 04 30
NorwayAlternateTor BrekkeENOVA SF
Postboks 5700 Torgarden
N-7437 Trondheim
SpainPrimarySusana Bañares SPAIN
RED Eléctrica de Espana
Plaza del Conde de los Gaitanes, 177
La Moraleja
28109 Madrid
SwedenPrimaryCarolina AhlqvistSwedish Energy Agency
Box 310
631 04 Eskilstuna
+46 16 542 06 04
SwedenAlternateMehmet BulutSwedish Energy Agency
Box 310
631 04 Eskilstuna
+46 16 544 2000
SwitzerlandPrimaryMarkus BareitSwiss Federal Office of Energy
Mühlestrasse 4
3003 Bonn
SwitzerlandAlternateKlaus RivaSwiss Federal Office of Energy
Mühlestrasse 4
3003 Bonn
United KingdomPrimaryBen WalkerDepartment for Business, Energy & Industrial Strategy
UK Government
1 Victoria Street, London, SW1H 0ET, UK
www.gov.uk/beis| twitter.com/beisgovuk
United KingdomAlternate (Chair)David ShipworthUCL Energy Institute
University College London
14 Upper Wolburn Place
Euston WC1H 0NN London
+44 (0) 20 3108 5998
United StatesPrimaryMonica NeukommUS Department of Energy
1000 Independence Avenue SW
Washington DC 20585
PrimaryChuck FaulknerEfficiency One
230 Brownlow Avenue, Suite 300
Dartmouth, NS B3B 0G5
Nova Scotia, Canada
AlternateSarah MitchellEfficiency One
230 Brownlow Avenue, Suite 300
Dartmouth, NS B3B 0G5
Nova Scotia, Canada
+1 902 470 3584
PrimaryHans De KeulenaerEuropean Copper Institute (ECI)
AlternatePhilip ZhangEuropean Copper Institute (ECI) China
PrimaryJan RosenowRegulatory Assistance Project (RAP)
Director, European Programmes
Rue de la Science 23
1050 Brussels
AlternateFrederick WestonRegulatory Assistance Project (RAP) Director
50 State Street, Suite 3
Montpelier, Vermont
USA 05602



There are three steps to joining the TCP as a country or sponsor:

1. Talk with us – Express an interest in joining the Technology Collaboration Programme by contacting the TCP Operating Agent. We will promptly share information on activities, participation obligations, benefits and the process to join the Programme. We would be happy to discuss any questions you might have.

2. Meet with us – Attend an Executive Committee meeting and Annex meetings as an Observer.

3. Write to us – To complete the process of joining, you send a letter to the IEA Executive Director identifying the contracting party, the Executive Committee member from that country, and the Annexes you will participate in. Immediately upon receiving a copy of that letter, the UsersTCP will consider you to be a member.

Why should your organisation become a member of the User-Centred Energy Systems TCP? With end-users becoming central to energy transitions globally, the UsersTCP is unique, as the only international research programme focussing on the vital roles of people and technology in energy systems. Join us to be part of a collaborative research network focussed on designing technologies, policies, and business models fit for today’s user-centred energy systems.

To learn more about how to participate contact us:
Benefits of participation
  • Enables complex and/or expensive projects to be undertaken. Many countries do not have the expertise or resources to undertake every desirable research project. A collaborative project enables the strength and contribution of many countries to undertake collectively what individually would be prohibitively expensive.
  • Enhances national R & D Programmes National researchers involved in international projects are exposed to a variety of ideas and approaches which will ultimately benefit and enrich their own work.
    Promotes standardisation Collaborative work encourages the use of standard terminology, referencing, units of measurement, while also encouraging the portability of computer programmes, and common methodology, procedures and reporting formats make interpretation and comparison easier.
  • Accelerates the pace of research development Interaction among project participants allows cross-fertilisation of new ideas, helping to spread innovative developments rapidly, while increasing the range of approaches employed.
    Promotes international understanding Collaboration promotes international goodwill, and helps participants broaden their views beyond their national perspective. The Users TCP Programme provides an international platform of work. This is the only international organisation that addresses management of energy on the demand side of the meter in a collaborative manner.
  • Reflects latest trends and issues New areas of work are continually added to the Programme’s scope to address changes in the energy market.
    Saves time and money Members fund a portion of the international team’s work but have access to all project results.
  • Creates important networks Specialists active in socio-technical research have the opportunity to work with other key experts from around the world.
  • Increases the size of the technology database Collaboration among multiple countries creates a pool of information much larger than a single country could assemble by itself. Permits national specialisation Countries can focus on particular aspects of a project’s development or deployment while maintaining access to the entire project’s information.

Awards of Excellence


DSM Award of Excellence

Awarded to Innovative Energy Efficient ProductsABBpalkinto.tif

In a competitive market an international group of influential buyers can create a strong enough pull to encourage manufacturers to develop innovative energy efficient technologies. As a means to facilitate such a network of buyers, the participants of Task 3: Cooperative Procurement of Innovative Technologies for DSM (completed), developed a procurement process and then facilitated the formation of international buyer groups using this new process.

The result- new energy efficient products for clothes dryers, electric motors and photocopiers that met the buyer groups’ stringent performance and energy consumption criteria.

In recognition of the manufacturers’ development of these innovative products, the Demand-Side Management Programme has awarded them the DSM Award of Excellence.

Dryer Promotion Competition

Washing machines, dryers and dishwashers   typically account for 20-30% of both the energy consumption and the water consumption in the average European home. And a tumble dryer typically uses twice as much energy as a washing machine, which equals about 500 kWh per household per year.

The ‘Öko-Lavatherm’ clothes dryer was awarded the first DSM Award of Excellence. This machine uses a heat pump to achieve a 50% reduction in energy use compared to earlier models. The dryer is available in Denmark, Germany, the Netherlands, Spain and Sweden, and plans are underway to market the drier in other European countries. The machine also has the distinction of receiving the first ‘EU Energy Class A Label’.

Hi-Motor Competition

Electric motors are responsible for about 65% of industrial energy consumption. They are used in all sectors and in a wide range of appliances, namely for fans, compressors, pumps, machine tools, air conditioning equipment, elevators, home appliances and office equipment.

Two winning motors developed by ‘ABB Motors’
Both of which went beyond the competition requirement to cut losses by 20-40% compared to an average comparable motor. ABB Motor’s 5.5W motor reached an efficiency of 90.5% and the 75kW motor reached a 96% efficiency rate.

Copier of the Future Competition

Office equipment is estimated to consume 7% of all electricity in the commercial sector. And, photocopiers alone account for over 10% of this electricity demand. The astounding fact is that more than 90% of that energy is consumed when copiers are not being used.

Heavy energy consumption in copiers occurs when the machine uses heat to “apply” or “fix” the toner to the paper, conventionally this is accomplished by using a thick roller that must be heated thoroughly for the process to work effectively.  This presents two problems. First is reducing the amount of energy required to heat the roller. Second is the continuous use of energy to maintain the roller’s temperature throughout the day.  If this is not done, users will be frustrated by lengthy warm-up times when they attempt to make copies.

Copiers from Ricoh and Canon received the IEA DSM Award of Excellence. Both copiers consume 70-75% less energy than comparable copiers on the market and use new technologies to reduce warm-up times.

RicohRicoh’s Aficio 1035 / 1045 Series
is the first to have Ricoh’s unique Next Generation technology, a new controller platform that eliminates the need for separate controller boards for the network printing, scanning and faxing options. In addition these environmentally friendly systems both contain Ricoh’s proprietary QSU(Quick Start-up) technology, which allows them to operate in energy-saving mode, with a 10- or 15-second start-up time for the Aficio 1035 and 1045 machines, respectively.

Engine speed for the new Aficio 1035/1045 is 35 and 45 pages-per-minute (ppm), respectively, at 600 dot-per-inch (dpi) resolution.


canonCanon’s ‘iR3300′ series (sold as ‘imageRUNNER 3300, 2800 and 2200′ in USA) dramatically reduces energy consumption by employing an innovative approach to fixing toner to paper called ‘On-Demand’ (known as RAPID Fusing System in USA). By using a thin fixing film, rather than a thick heating roller, and an efficient ceramic heating element, rather than a halogen heater, Canon’s new iR3300 series achieves vastly improved energy efficiency and lower heat requirements. With this proprietary technology, heat is applied only when paper passes through the fixing mechanism and images are “fixed” via the fixing film.

Additionally, Canon’s technology allows the copier to transition from a cool energy saving “Sleep mode” to full operating temperatures in less than 10 seconds. This is a tremendous advantage over conventional systems, which typically take more than one minute.


The Technology Collaboration Programme by IEA

The Technology Collaboration Programme supports the work of independent, international groups of experts that enable governments and industries from around the world to lead programmes and projects on a wide range of energy technologies and related issues. The experts in these collaborations work to advance the research, development and commercialisation of energy technologies. The scope and strategy of each collaboration is in keeping with the IEA Shared Goals of energy security, environmental protection and economic growth, as well as engagement worldwide.

The breadth of the analytical expertise in the Technology Collaboration Programme is a unique asset to the global transition to a cleaner energy future.

These collaborations involve over 6 000 experts worldwide who represent nearly 300 public and private organisations located in 55 countries, including many from IEA Association countries such as China, India and Brazil.